What 11qqq records when you open an account
Registration asks for four things: a mobile number, the name printed on your national ID, a date of birth and your district. Nothing else is needed to start playing. The rest of the file builds up as you use the account, and each row in the table below exists for a reason a player can check.
| Record | Why it is kept |
|---|---|
| Mobile number | Sign-in, one-time codes, and the number a bKash or Nagad payout lands on |
| Name and date of birth | Confirming you are 18 or older, and that a withdrawal reaches the right person |
| District and address | Payment checks, account recovery, and stopping duplicate accounts |
| Device and IP log | Spotting a stolen login before money leaves the balance |
| Deposit and withdrawal history | Matching a wallet transaction when a payment is slow or missing |
| Bet and session history | Settling bets, answering a result query, working out daily cashback |
| Live chat transcripts | A record of what support told you, so a second agent does not contradict it |
How deposit and withdrawal records are handled
Money in through bKash, Nagad, Rocket, Upay or a bank transfer normally shows on the balance in about a minute. The record we keep holds the amount, the wallet name, the reference number the wallet returns and the time it arrived. Cash out follows the same pattern and usually settles in around three minutes.
Two figures matter when you read your own history: the smallest deposit we accept is ৳100 and the smallest withdrawal we process is ৳1,300, with a standard daily ceiling of ৳170,000. If a payment does not arrive, that reference number is what lets the payments team trace it with the wallet operator, so keep the SMS from your wallet until the balance moves.
Who inside 11qqq can open your file
Not everyone, and not on a whim. A support agent sees the ticket you opened, nothing more. The payments team sees transaction references when a transfer is stuck. The risk team sees device and login logs when an account is flagged. Full ID images are opened only by the reviewer handling your first payout.
Each look-up writes a line to an internal log with the staff ID and the time, and team leads review those logs. Staff work under a confidentiality agreement that continues after their contract ends, and access is removed the same day someone leaves.
How we share data with payment and game partners
We do not sell player records and we do not rent them to advertisers. Data leaves our systems in three situations only.
- Wallet operators. bKash, Nagad, Rocket, Upay or your bank receives the transaction reference and the account name so a transfer can be confirmed or reversed.
- Game providers. Studios such as KA Gaming, Ezugi, JDB, Habanero and Red Tiger receive a round ID, a stake and a result so a spin can be checked. Your name and phone number are not attached to that feed.
- Lawful requests. A court order or a request from the regulator we answer to is met with the narrowest set of records the request actually covers.
When we ask for your national ID, and where the copy goes
You can register, deposit and play before sending any document. The request arrives before your first withdrawal, because a payout has to match a living person. We accept a national ID card, a passport or a driving licence, and one clear photo of the front is enough.
A reviewer looks at it within 12 hours, and once approved the first withdrawal usually settles inside an hour. The image is stored encrypted, is not visible to support agents, and stays for the audit period our licence requires rather than being deleted the moment you are approved.
Retention: how long records stay on our servers
Account details stay for as long as the account is open. After you close it, we keep a much smaller set: transaction history and ID records for the audit period, plus a short note that the account was closed so it cannot be reopened in your name.
Bet history is trimmed to what is needed to settle a dispute. Chat transcripts follow the same clock as their ticket. Marketing preferences are dropped as soon as you switch them off, so your number stops appearing in campaign lists without waiting for a review.
Cookies and what they really do on this site
Four cookies do most of the work here. A session cookie keeps you signed in, a security cookie ties a login to the device you used, a language cookie remembers your choice, and a small preference cookie holds settings such as sound on live tables. We use them to run the site, not to trail you across other websites.
You can clear them from your browser at any time. The result is simple: you sign in again and pick your language once more. Nothing in your account history is affected.
Your rights over your own account records
You can ask for a copy of your file, ask us to correct a mistyped name or a wrong district, or tell us to stop sending offers. No form and no fee is involved in any of the three.
Asking for a copy
Send the request from live chat while you are signed in, so we know the account belongs to you. Short answers come back in the same chat; a full export arrives as a download link that expires after a set time.
Corrections and closures
A name or date of birth that does not match your ID can be fixed during the review, just send a photo of the document with the correct spelling. Closing the account stops all marketing at once, while records we must hold for audit stay until that period ends and are then removed.
Security habits we follow every day
Traffic between your phone and our servers is encrypted. Passwords are stored as hashes, never as readable text, and no support agent can see yours. Staff accounts use two-factor sign-in and payment tools are limited to a small named group. Our reviews look for logins from a new device or from outside Bangladesh.
What we ask of you is shorter: use a password you have not used elsewhere, and never pass a one-time code to anyone who messages you first, whoever they claim to be.
When this policy changes
A new version goes up on this page with a fresh date, and the app shows a short notice the first time you sign in afterwards. If a change affects what we collect or who can see it, that notice reaches you before the change takes effect. Older versions are kept and can be requested through live chat.
Where to send a question about your data
Live chat is the quickest route and it is open 24/7. Say which part of the policy you are asking about, and the agent can pull up your account and answer with specifics instead of a template. Anything that needs the risk or payments team is passed on and answered in the same thread, so you keep one written record of the whole exchange.
Common questions from players
Does 11qqq ever phone me about my account?
Can I close my account with money still in it?
Who actually looks at the ID photo I send?
Do game studios learn my phone number?
That covers how 11qqq handles your records. The Terms & Conditions set out the rules of play, and the Responsible Gaming page explains the tools for taking a break. If everything reads fine, create an account or return to the home page.