11qqq Responsible Gaming: Rules, Limits and Where to Find Help
How we check age, how caps and breaks work on an account, and what to do when play stops feeling like a small part of your week.
Betting should be a small, planned part of your week, not something that runs it. This page sets out what 11qqq expects from every account holder in Bangladesh, the caps and breaks you can switch on in a few taps, and the steps our team takes when someone asks us to slow them down. Read it before your first deposit, and again on the day you notice play is getting harder to control.
Who can play, and what we ask for
Only adults can hold an account. You must be 18 or older, playing for yourself, with one account in your own name. Sharing an account, opening a fresh one after a closure, or placing bets on someone else's behalf ends the arrangement for both people involved.
Before your first withdrawal we ask for one photo document: a National ID card, a passport or a driving licence. A reviewer checks it and finishes inside 12 hours. The name on that document has to match the name on the account and on the bKash, Nagad, Rocket, Upay or bank account you paid from. If it does not match, we ask you to correct it before any money moves.
Accounts that fail the age check are closed, and any remaining balance goes back to the wallet it came from. We do not keep the money and we do not keep the account open on a promise.
How 11qqq keeps play at a size you chose
We would rather you pick a number while you are calm than argue with a balance at two in the morning. Deposit caps, wager caps and session reminders are free, they take effect before your next deposit, and they stay in place until the period you picked runs out. Lowering a limit is instant. Raising one waits, because that pause is the whole point.
The minimum deposit is ৳100, which is deliberate. It lets you try a game with pocket money instead of a salary, and it keeps a bad night small. Withdrawals of ৳1,300 or more return to the same wallet you paid with, usually within 3 minutes once the request clears. A player who can cash out quickly is a player who is less likely to chase a loss.
Tools you can switch on yourself
All four options sit in your account area. None of them need a phone call, and none of them cost anything.
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1
Open the limits screen
Log in, tap your balance, then Limits. The panel lists every cap already running on the account.
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2
Choose the figure or the pause
Set a daily or weekly deposit cap, a wager cap, or a cool-off break. Type the amount in taka and confirm.
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3
Confirm with your password
A limit change asks for your password, so nobody can set one from a borrowed phone.
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4
Let the change take hold
A lower cap applies before your next deposit. A longer break starts the moment the screen confirms it.
| Option | What it does | When it starts |
|---|---|---|
| Deposit cap | Stops new money entering the account once you reach your figure | Before your next deposit |
| Wager cap | Limits how much you can stake in one session or across a day | Immediately |
| Cool-off break | Blocks play and bonuses for the period you choose | Immediately |
| Account closure | Closes the account to you and removes you from all marketing | Immediately |
What happens after you send a limit request
Requests sent through live chat are logged with a timestamp and passed to the safer play team. We confirm in the same chat once the limit is live. From that point the cap cannot be lifted at the counter, by a relative, or by a support agent who is being persuasive on your behalf.
A closure is the strongest option we offer. It shuts the account, cancels pending bonuses and takes you off SMS, email and call lists. It is not reversible early, and it is not undone because a big match is around the corner. If you want back in once the period ends, you speak to support and we talk it through before anything reopens.
One thing to expect: a closure also applies to any second account we find in your name. Bonus credit attached to it is removed. Tell live chat before you deposit and the whole thing is sorted faster.
Signs that play has stopped being casual
Most people who run into trouble do not spot it first. Friends and family usually do. These are the patterns our team watches for when a player asks for a bigger cap:
- Chasing a loss with a larger deposit on the same night
- Borrowing from family, a friend or a loan app to keep playing
- Hiding deposits, or being vague about how the evening went
- Playing past the point you planned to stop, again and again
- Missing work, class or prayer because of a session
- Feeling flat or short-tempered on days you do not play
If two or three of those sound familiar, a cool-off is a fair response rather than an overreaction. Ask for one and we will set it without a lecture and without a sales pitch at the end.
Where to get support in Bangladesh
Live chat runs 24/7 and the safer play team is trained to talk about limits, not to sell you a bonus. That is the first place to go for anything account related, including a closure you would like us to handle on your behalf.
For the part that a support desk handles less well than a person does, speak to a counsellor or a doctor. A local clinic, the psychiatric unit of a hospital, or a teacher or imam you trust can point you toward someone who works with gambling and debt. If money pressure has already turned into borrowing, tell one family member early rather than carrying it alone. We can send your deposit history if it helps that conversation.
Keep the practical basics in place too: no playing with money set aside for rent, school fees or medicine, and no playing on credit from any source.
Questions players ask about limits
Can I raise a deposit cap I set last week?
Does a cool-off cancel my bonus?
Will 11qqq warn me before I hit my cap?
What if I opened a second account after closing one?
Who can see my play history?
Ready to set your first cap? Open the limits panel after you log in, or create an account if you have not started yet. If you would rather talk it through first, live chat answers in minutes, day or night.